How does the bus work
Starbus is an Airport Shuttle service that operates to and from Melbourne Airport 365 days a year. As we are a Shared Shuttle it does take a little more time than a direct trip in a taxi but the savings definitely more than make up for it.
From the airport, our buses collect passengers approximately every 15 to 20 minutes when demand calls for it. We operate on the basis that our customers need to collect all luggage and then call our office when they are ready to travel. Our friendly operations team will note your arrival and have a bus at the airport to pick you up shortly after your call (usually, there is already a bus there).
From the city and surrounding suburbs, we offer an hourly service. Depending on which suburb you are located in will determine you estimated travel time. Our travel allowance ensures that you reach the airport with sufficient time to check yourself in. The duration can range from 1:15 for those passengers further out (e.g. South Yarra), to 45 minutes if you are located closer to the airport. (e.g. Brunswick Rd).
Starbus operates with a 20-minute window on all pickups. This means that if we book you in for 11:00, your bus will arrive between 11:00 and 11:20, but you will need to be ready to go from 11:00. This allows us time to get all our passengers on board before we proceed to the airport. Whether we pick you up as the first stop on the hour or the last stop at the end of the 20-minute window, this will not change your arrival time at the airport.
When booking to go to the airport, always allow a minimum of 2 hours prior to domestic flights and 3 hours prior to international flights when making a booking from the city to the airport. Be advised that domestic flights with Tiger need to be treated in a similar fashion to an international flight as they have a very strict check in procedures.
If you purchase a return ticket directly from our driver at the airport, you will need to call us on 03 8378 8700 24hrs prior to your departure to confirm your return booking. If you purchase a return ticket from our driver in the city, simply call from the airport after you have collected your luggage and quote your ticket number and our friendly operations team will note your arrival and have a bus at the airport to pick you up shortly after your call (usually, there is already a bus there).